Last updated: 21 August 2026
1. Introduction
1.1
These General Terms and Conditions of Sale shall apply unless otherwise agreed in writing between the parties.
1.2
Seller: The legal entity specified on the packing slip, order confirmation, or invoice
2. Orders and Order Registration
2.1
Standard daily orders for products within our product range, received by telephone, email, or letter, will not normally be reconfirmed by the Seller unless otherwise agreed with the Customer. Orders received electronically will be automatically acknowledged
2.2
Quotations issued by the Seller will, upon acceptance by the Customer, always be confirmed by means of an Order Confirmation. Such Order Confirmation shall be final and binding, and these Terms and Conditions shall form an integral part thereof
2.3
The Seller shall not be liable for errors or misunderstandings arising from orders placed by telephone. Errors resulting from written or electronic orders and attributable to the Seller shall be corrected without undue delay.
3. Prices
3.1
Standard sales prices are set out in our price lists and quotations. Unless otherwise stated, all prices are exclusive of Value Added Tax (VAT).
3.2
Customers operating under a commercial agreement with the Seller shall be entitled to the discounts specified in such agreement
3.3
Prices stated in quotations and confirmed in Order Confirmations shall be binding.
3.4
The Seller reserves the right to amend standard price lists without prior notice unless otherwise agreed.
4. Delivery and Freight
4.1
Unless otherwise agreed in writing, all sales are made on an EXW (Ex Works) basis in accordance with Incoterms 2010
4.2
Partial deliveries shall be deemed valid deliveries. Backordered items will be supplied as they become available unless otherwise agreed.
4.3
Risk of loss or damage passes to the Buyer upon delivery in accordance with Clause 4.1. Title to the goods shall transfer only upon full payment.
4.4
Shipments shall normally be made in accordance with the agreement concluded with the Customer.
4.5
Where freight is paid by the Seller, the Seller reserves the right to select the carrier.
4.6
Special packaging shall be charged at cost.
4.7
Certificates shall be charged according to the scope and extent of certification required.
5. Quality and Quantity
5.1
The quality of goods dispatched by the Seller in accordance with the Order Confirmation or Packing Slip shall be binding on both parties.
5.2
A quantity variance of ±10% from the ordered quantity shall be deemed acceptable.
5.3
Any discrepancies in quantity, quality deviations, or transport damage must be reported in writing without undue delay. If goods are to be returned, a Return Authorization must first be obtained in accordance with Clause 9.
6. Payment Terms
6.1
Standard payment terms for approved credit customers are net 20 days unless otherwise agreed. The contract value will be invoiced upon delivery and shall fall due in accordance with the agreed credit period. Unless otherwise agreed, the cash purchase price and credit purchase price shall be identical. No financing charges shall accrue during the agreed credit period. All other purchases shall be paid in advance or against cash payment. The Buyer shall pay invoices when due even if delivery is incomplete.
6.2
Late payments shall accrue interest in accordance with the Norwegian Late Payment Interest Act.
6.3
The Seller retains a purchase-money security interest in the goods until full payment has been received and reserves the right to reclaim the goods in accordance with applicable Norwegian law.
7. Packing Slip
7.1
A packing slip shall relate to one order only and shall be prepared in accordance with the order requirements. Each item on the packing slip shall correspond to the order with respect to order number, quantity, and references.
7.2
Shipments shall be marked in accordance with the packing slip and any instructions contained in the order or underlying agreement.
7.3
Gross weight, order number, and customer purchase order number shall be stated on the freight documentation. Any shipment containing ADR (Dangerous Goods) must be clearly identified.
7.4
Where certificates are specified in the order, they shall normally accompany the goods.
8. Non-Delivery and Delay
8.1
Delivery shall be made in accordance with the agreement with the Customer. The Seller’s delivery obligation shall not be deemed fulfilled until all order lines have been delivered. Partial deliveries are expressly permitted.
8.2
The Seller shall notify the Buyer if it becomes apparent that the agreed delivery date cannot be met. If the revised delivery date is unacceptable, the Buyer must notify the Seller in writing. Special-order items may not be cancelled.
8.3
The Seller shall not be liable for delays caused by manufacturer delays, transportation issues, power outages, computer system failures, or other circumstances beyond the Seller’s reasonable control. The Seller shall likewise not be liable for any consequential costs incurred by the Buyer as a result of delayed delivery.
8.4
Neither party shall be deemed in breach of contract to the extent performance is prevented by Force Majeure.
9. Returns
9.1
Returns are accepted only by prior agreement. A Return Authorization Number shall be issued and must accompany the returned goods.
9.2
Non-stock or specially procured items are not eligible for return.
9.3
Returns valued below NOK 500 will not be accepted.
9.4
A restocking fee of 20% of the invoice value shall apply. Return freight is the responsibility of the Buyer. Original freight charges will not be credited.
9.5-9.7
The reason for return, item number, quantity, and order number must be specified. Goods must be returned in their original, undamaged packaging. Returns that do not comply with these requirements may be returned to the Buyer at the Buyer’s expense.
10. Patents and Intellectual Property Rights
10.1
Where products are manufactured in accordance with drawings or specifications supplied by the Buyer, the Buyer warrants that such manufacture will not infringe any third-party intellectual property rights.
11. Claims and Product Liability
11.1
The goods supplied shall conform to the specifications and performance requirements set out in the relevant order.
11.2
The Buyer shall inspect the goods promptly upon receipt and notify the Seller immediately of any discrepancy or defect.
11.3
Where a justified claim requires return of goods, the Seller shall bear the return freight costs only when the Seller’s designated carrier is used. Unjustified claims shall not be credited, and the goods shall be returned at the Buyer’s expense.
11.4
Transport damage must be noted on the freight documentation and reported immediately. In the event of a defect, the Seller shall have the right and obligation to remedy the defect within a reasonable period. The Seller’s liability shall otherwise be governed by applicable product liability legislation. In all cases, the Seller’s liability shall be limited to NOK 1,000,000 per claim event.
12. Governing Law and Jurisdiction
12.1
These Terms and Conditions shall be governed by and construed in accordance with Norwegian law. Any dispute arising out of or in connection with an order or sale shall be submitted to the ordinary courts of Norway, with the District Court of Vestfold as the agreed venue.
Commercial questions or requests for individual terms should be directed to sales@a-ss.net or your nominated A-SS account contact. See People and contact for direct routes.